D-PadNetwork offers the possibility of externalizar the administration and management of its infrastructure IT, or a part of her, delegating these so important functions into the hands of our team of experts.
Our technical service is available 24x7x365. All this range of services includes monitoring of all the services indicated by the client, graphic of the servers and monthly information of availability of each service.
It consists of the management and monitoring of the servant or set of servers. In the case of failure, D-PadNetwork will be in charge to reinitiate the service. For it the client will realise in writing a document with the tasks to realise.
In case the service cannot be reinitiated correctly will be come to contact by telephone with the client.
D-PadNetwork is in charge of the complete management, installation and configuration of the aplicativos of its servant or servers. Also it includes service of update of software, policies of security and any other element so that you do not have to worry.
In the hour strip of 10:00 to 14:00 and 16:00 to 19:00 of Monday to Thursday, and Friday of 10:00 to 15:00, any type of consultancy will offer itself dealing directly with the assigned technician to his service.
This type of support is available permanently 24x7, and consists of the resolution of problems critics and procedures planned concerning basic Operation. According to the contract type the problem will be scaled to the System adiniatrator or to the technician assigned to its service.
Due to the innumerable variety of software and distributions in the market, we cannot offer a price to them determined for each type of solution and will have to ask for a budget to size.